Refund policy
Thank you for shopping at Onesickwick. We take pride in providing high-quality candles to our valued customers. However, if you are not entirely satisfied with your purchase, we are here to assist you.
Return Policy: Please review our updated return policy below:
Return Period:You have 7 days from the date of delivery to initiate a return.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition and packaging.
- The item must be unused and in the same condition that you received it.
- The item must be returned with all original tags and packaging.
Non-Returnable Items:
Certain types of items cannot be returned. This includes :
- Personalized or custom items.
- Items purchased from third-party retailers or marketplaces.
- Sale or discounted items marked as final sale.
- Clearance items. Please contact customer service for clarification on non-returnable items.
Process:
1. To start a return, contact us +971 56 123 1131 or email us at hitusup@onesickwick.com with your order number and reason for the return.
2. Approval: If your return is accepted, we will arrange a courier to pick up the item/s.
Refunds:
Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 to 21 working days as each bank will have different timeframes.
Exchanges:
If you are requesting an exchange, the replacement item will be shipped once the returned item has been received and inspected.
Damages and Issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Thank you for being our valued customer!
Late or Missing Refunds:
- If you haven’t received a refund yet, please contact your credit card company.
- If you’ve completed these steps and still have not received your refund, please contact us at +971 56 123 1131.
Contact Information:
For any exchange and refund inquiries, please reach out to our customer service team at:
- Email: hitusup@onesickwick.com
- Phone: +971 56 123 1131
We reserve the right to modify the return and refund policy at any time. Changes will be posted on this page and are effective immediately.
A Note From Us
Our candles are carefully handmade, bringing warmth and charm to your space. Please remember, because each piece is crafted by hand, there will be slight variations in appearance. These unique imperfections are a testament to the artisan touch and do not affect the quality or performance . We hope you embrace these little quirks as part of the beauty of handmade products.